Client Operations Manager

Wayne, PA

Company Description:

HVH Precision Analytics leverages the power of sophisticated analytics, the breadth of healthcare big data and our deep therapeutic-area expertise to provide a unique and unmatched suite of services to the pharmaceutical and healthcare industries. Our proprietary ability to collect, aggregate, and analyze the journeys of known patients to inform the early diagnosis of undiagnosed patients is revolutionary in the healthcare market, and helps our clients maximize their ability to find and engage patients.

HVH was built out of a unique partnership between Perspecta (formerly Vencore and Lockheed Martin), a premier provider of analytics solutions for the Department of Defense and Intelligence Communities, and Havas Health & You (part of Vivendi Group), a global strategic communications partner to most of the world’s largest biopharma companies.

We utilize the most comprehensive medical claims, healthcare records and consumer datasets available and tailor a blend of cutting-edge algorithms, analytic techniques, and machine learning to paint an accurate picture of patient journeys and populations and the social determinants of health. HVH’s solutions help our clients gain insights not previously possible; we are connecting patients to therapies sooner and positively impacting lives.

Our healthcare analytic service offerings include:

  • Undiagnosed Patient Discovery
  • Patient Journey Analysis
  • Clinical Trial Analysis
  • Therapeutic Market Sizing Analytics for Health Communication Optimization Health Economics and Outcomes Research

Position Description:

We are growing rapidly as an organization and are expanding our Operations and Client Delivery team. We are seeking a Client Operations Manager with experience in successfully managing and improving Client Operations processes, from structuring engaging client capability discussions, through the development of influential client proposals to the management of the contracting process. Qualified candidates will have demonstrated experience in developing influential client proposals, creating and managing client contracts and supporting a sales organization in both pre-sales and sales operations activities.


Proposal Development

  • Partner with Business Development leaders to engage clients and understand business needs
  • Translate business needs into HVH capabilities and offerings, solidifying scope
  • Partner with Business Development and Client Delivery Managers to establish agreement on timelines, deliverables and delivery estimates
  • Develop influential client proposals and coordinate proposal reviews with all stakeholders
  • Partner with Business Development and Client Delivery team members to ensure impeccable proposal delivery
  • Continuously improve the proposal content repository

Contract Development and Management

  • Lead the contract development process including the development, review, approval and execution of all client contracts
  • Lead the contract management process ensuring continuous alignment between client delivery programs and the client contracts that govern those program
  • Partner with Client Delivery and Finance personnel to manage client contract related financials
  • Report on key contract development and management metrics

Sales Operations

  • Partner with Business Development and Client Delivery personnel to ensure complete and accurate sales funnel management
  • Own the administration of the company’s Customer Relationship Management suite
  • Manage requests for sales support and align resources from across multiple functions to deliver on requests
  • Provide accurate periodic reporting on sales activity, including new wins and sales funnel status

Required Experience:

  • Bachelor’s degree from accredited university with strong undergraduate academic record
  • 3+ years of professional experience in Life Sciences industry in proposal development and/or contract management functions
  • Demonstrated strong proposal development/management experience
  • Advanced knowledge of contract and financial management associated with service delivery projects
  • Consistent career progression with increasing levels of responsibility; performing above expectations in professional roles
  • Demonstrated ability to present complex material to a diverse audience
  • Ability to work independently
  • Strong oral and written communication skills including strong client presentation skills
  • Proficiency in Microsoft suite (Excel, PowerPoint, Project, etc.)